Welcome to The Dealer Download, powered by RS&I.
When major streaming platforms lose popular channels, customers do not wait long to look for better options. The recent dispute between YouTube TV and Disney resulted in the loss of ABC, ESPN, FX, National Geographic, and other fan favorites, leaving millions of subscribers frustrated and searching for an alternative they can rely on.
In this episode, host Michael Shiverdecker breaks down how DISH Dealers can use this moment to support customers, simplify the switch process, and highlight the long-term value of dependable service and channel stability.
What You’ll Learn in This Episode
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How to confidently navigate the channel outage conversation
Understand what happened in the dispute, why customers are frustrated, and how to speak to the situation clearly and helpfully.
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How to present DISH as the dependable replacement
Learn how to position DISH’s consistent channel lineup, customer support, and clear pricing as a solution that restores what viewers are missing.
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How to turn urgency into genuine customer relationships
Explore how to keep the focus on meeting needs, easing stress, and building trust rather than simply making a quick sale.
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