Welcome to The Dealer Download, powered by RS&I.
In this episode, Michael Shiverdecker breaks down how HughesNet and DISH dealers can stay profitable when the economy tightens. From customer loyalty to supply chain resilience, he highlights practical strategies that turn recession challenges into long-term advantages.

Here’s what you’ll learn:

• How to strengthen customer retention with value-added services

• Why RS&I’s distribution network is a dealer’s best defense against supply chain delays

• Simple ways to retain and empower your technicians in a tight labor market

• The Dealer Growth Matrix: turning economic uncertainty into growth opportunities

Welcome to The Dealer Download, powered by RS&I.
In this episode, Michael Shiverdecker unpacks Meta’s upcoming shift to AI-powered ad targeting and what it means for consumer trust. More importantly, he shares how RS&I Authorized Dealers can turn this change into a competitive edge in their local markets.

Here’s what you’ll learn:

• Meta’s new AI-driven ad policy rolling out December 16

• Why trust and human connection will set dealers apart

• A simple 3-step plan to build stronger customer relationships

From Idea to Income: How to Start Your Business the Right Way

Starting a business can feel intimidating; paperwork, licenses, bank accounts, and insurance all need to line up before you can even think about your first sale. But the path from idea to income doesn’t have to be overwhelming.

On this week’s episode of The Dealer Download powered by RS&I, host Michael Shiverdecker breaks down what it takes to launch a business anywhere in the U.S., step by step. Then we show you how RS&I streamlines the process when you become an Authorized Dealer, giving you access to trusted brands like AT&T Wireless and Fiber, HughesNet, Kinetic Fiber, Quantum Fiber, Brightspeed Fiber, DISH, Vivint, and residential solar.

What you’ll learn in this episode:

• The essential steps to legally set up a business in the U.S.

• How RS&I simplifies the launch process for Authorized Dealers.

• A quick tour of the RS&I website and dealer resources.

• An action plan to help you hit the ground running.

The headlines may feel overwhelming—government shutdowns, rising prices, and AI flooding social media, but for RS&I Authorized Dealers, it all comes down to one thing: how customers respond.

On this week’s episode of The Dealer Download powered by RS&I, host Michael Shiverdecker unpacks three trends shaping the market:

• Shutdown uncertainty and consumer confidence, Wealthy households are holding steady, but working-class consumers are losing faith in the economy. Dealers should position internet, TV, and security as essential, not optional.

• The rise of AI “slop”, Customers are drowning in low-quality, auto-generated content. That creates an opening for dealers to stand out as human, local, and trustworthy.

• Everyday inflation – Even small price hikes, like coffee, make households rethink their budgets. Dealers can highlight long-term stability and savings with fiber, security, and solar.

Every dealer wants to know the same thing: what separates the good from the great?

At RS&I, we’ve partnered with Authorized Dealers across the country for decades. One thing is clear: top performers don’t succeed by chance. They follow consistent habits that help them grow faster, stay competitive, and build long-term customer loyalty.

This week on The Dealer Download powered by RS&I, we’re talking about the five habits that make all the difference. From smarter training to stronger customer experiences, these are the practices that set successful Authorized Dealers apart.