Welcome to The Dealer Download, powered by RS&I.

Everywhere you look, trust is eroding — not because people are paranoid, but because the threats they face are evolving faster than their ability to keep up.
Porch piracy isn’t a petty annoyance anymore. Fake phone calls don’t sound fake. Alerts don’t always mean what they say. And retail crime is no longer a random occurrence. It’s coordinated, strategic, and increasingly bold.

In a world where deepfakes mimic real people, fake service reps show up at real front doors, and consumers question whether anything online is authentic, one thing becomes clear:
trust is now the most valuable currency a business can offer.

In this episode, host Michael Shiverdecker unpacks why the dealers who win in 2025 won’t be the ones selling the newest gadget — they’ll be the ones selling reliability, clarity, and confidence at a time when people crave it most.

This isn't about fear tactics or hype. It’s about meeting customers exactly where they are and giving them a sense of control in a world that feels increasingly unpredictable. And for RS&I Authorized Dealers, that shift represents one of the strongest business opportunities in years.

What You’ll Learn in This Episode

• Why trust is now the most powerful sales tool
  
  Customers don’t just want products that work — they want providers who won’t disappear when something goes wrong.
  Michael breaks down how distrust in online systems, service providers, and automated alerts has created a massive appetite for credible, local experts.

• How rising security concerns are reshaping customer priorities
  From porch piracy to digital impersonation scams, people aren’t just worried about burglary anymore.
  
  
• Why “selling safety” beats selling features every time

Welcome to The Dealer Download, powered by RS&I.

Package thieves aren't just hitting doorsteps anymore. They're getting bolder, smarter, and more organized. Deepfake scams are wiping out bank accounts before victims even realize they've been fooled. Retail crime rings are operating like Fortune 500 companies. And across the country, trust in safety, security, and even reality itself is breaking down fast.

In this episode, host Michael Shiverdecker cuts through the noise and shows you exactly why home security has gone from nice-to-have to absolutely essential. And more importantly, why this moment is a massive opportunity for RS&I Authorized Dealers who know how to position protection as premium service, not just another product.

This isn't fear-mongering. It's pattern recognition. And dealers who understand what's driving this shift can build serious, sustainable income by solving the problem customers are actually losing sleep over.

What You’ll Learn in This Episode

• How porch piracy became a nationwide epidemic
  It's not just holiday season anymore. Package theft is year-round, organized, and escalating. Michael breaks down why this crime is surging and what it means for how customers think about home security.

   

• Why criminal activity is getting more physical and more strategic
  Retail theft isn't shoplifting. It's coordinated, often violent, and backed by networks that operate across state lines. Customers see this happening and they're rethinking what safety even means.

   

• How deepfake technology is destroying trust faster than anyone predicted
  Scammers are using AI to clone voices, fake video calls, and convince people to send money to criminals they think are family members. Trust in digital communication is collapsing, and it's changing how people protect themselves.

   

• Why customers now expect prevention, not just evidence
  Recording a crime after it happens isn't enough anymore. People want systems that stop threats before they escalate. Dealers who understand this shift can sell smarter, more profitable solutions.

   

• How home security shifted from optional upgrade to non-negotiable necessity
  Security used to be about peace of mind. Now it's about survival. Michael explains how the psychology of safety has changed and why that changes everything about how you sell.

   

• What it means to position protection as a premium service
  Commodity pricing kills margins. But when you sell confidence, credibility, and real protection, customers will pay more because the value is undeniable. You'll learn exactly how to make that shift.

   

• Where the biggest dealer growth opportunities are hiding right now
  This isn't just about doorbells and cameras. It's about becoming the trusted advisor who helps families, small businesses, and entire communities feel safe again. That's where the real income lives.

Welcome to The Dealer Download, powered by RS&I.

One viral comment can change everything. In this episode, host Michael Shiverdecker breaks down the brand crisis Campbell’s is facing after a senior executive’s remarks went viral and why this moment matters to every RS&I Authorized Dealer.

This is not really about soup. It is about how trust is built, how it collapses, and how quickly a single moment can reshape the story customers believe about a brand. Dealers who understand this can protect their credibility, strengthen their customer relationships, and avoid mistakes that damage income and reputation.

Below is what you will walk away with in this episode.

What You’ll Learn in This Episode

• How one public moment can rewrite a brand’s identity overnight
  A single quote did more damage than any marketing campaign can fix. Michael explains how quickly narratives shift and why customers react emotionally long before they seek out facts.

• Why customers do not separate individuals from the brands
  Most people do not follow corporate structures. They assume any public-facing voice represents the entire company. Dealers must understand how their words shape the brand they sell.

• How your reputation directly impacts your income
  Trust is the most valuable currency for RS&I dealers. Once it slips, referrals, renewals, and new sales are directly affected. You will learn why consistency and professionalism matter at every turn.

• What to do when you personally disagree with a brand you represent
  Disagreements are normal. Going public with them is not. This episode shows you how to handle concerns privately, where your influence is strongest and where you avoid unnecessary damage.

Welcome to The Dealer Download, powered by RS&I.

This episode isn’t just about new regulations — it’s about opportunity. Two major shifts in U.S. telecom policy are underway, and understanding them could give RS&I Authorized Dealers a serious edge in the market.

Host Michael Shiverdecker breaks down what’s changing, why it matters right now, and how dealers can turn these headlines into a powerful value proposition when speaking with customers.

What You’ll Learn in This Episode

• Why regulation may become your new sales tool
  Two FCC decisions are reshaping the landscape — tightening restrictions on untrusted foreign equipment while easing planned cybersecurity rules for U.S. carriers.

   

• How customers are reacting to these headlines
  When people hear “security concerns” or “unsafe hardware,” trust becomes the deciding factor. We break down what they’re really thinking.

   

• How RS&I protects you from gray-market risks
  Our distribution model ensures that dealers avoid liability from unsafe or unverified equipment — and can confidently position themselves as vetted providers.

   

• How to talk about security without fearmongering
  Security doesn’t have to be scary. Learn how to turn it into a credibility boost and a reason customers should choose you over competitors.

   

• A 5-step action plan to use right now
  We walk through a practical framework to adjust messaging, pitch strategy, and customer conversations — starting today.

Welcome to The Dealer Download, powered by RS&I.

Building a stronger business doesn't start with sales targets, it starts with mindset. In this episode, host Michael Shiverdecker breaks down a practical, psychology-driven framework for creating the business (and income) you actually want.

Whether you're selling AT&T Wireless & Fiber, Brightspeed, Kinetic, Lumen, HughesNet, or smart-home solutions, this episode helps you unlock the habits, systems, and motivation that separate high-performing RS&I dealers from everyone else.

What You’ll Learn in This Episode

• Why goals fail — and how to set ones you’ll actually keep

  Most goals are too vague — which is why they die fast. Learn how to reframe them into meaningful, trackable targets that actually stick.

•  How purpose fuels sales performance

  Purpose drives persistence. Dealers who connect their goals to deeper motivation consistently outperform those who “just want to make more money.”

• The four categories every dealer must set goals in

• The daily systems top-earning RS&I dealers use

  Success isn’t willpower — it’s routine. We break down morning practices, tracking methods, contact follow-up rhythms, and planning habits used by high-performers.

• A complete 6-step action plan to turn goals into action

  Walk away with a checklist you can apply immediately to drive clarity, motivation, and real results..