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When major streaming platforms lose popular channels, customers do not wait long to look for better options. The recent dispute between YouTube TV and Disney resulted in the loss of ABC, ESPN, FX, National Geographic, and other fan favorites, leaving millions of subscribers frustrated and searching for an alternative they can rely on.

In this episode, host Michael Shiverdecker breaks down how DISH Dealers can use this moment to support customers, simplify the switch process, and highlight the long-term value of dependable service and channel stability.

What You’ll Learn in This Episode

• How to confidently navigate the channel outage conversation
  Understand what happened in the dispute, why customers are frustrated, and how to speak to the situation clearly and helpfully.

   

• How to present DISH as the dependable replacement
  Learn how to position DISH’s consistent channel lineup, customer support, and clear pricing as a solution that restores what viewers are missing.

   

• How to turn urgency into genuine customer relationships
  Explore how to keep the focus on meeting needs, easing stress, and building trust rather than simply making a quick sale.

Welcome to The Dealer Download, powered by RS&I.

The holidays are around the corner, and while most people are thinking about cinnamon-scented candles and seasonal gift shopping, Authorized Dealers are stepping into one of the most promising sales periods of the year. The weather may be cooling down, but the opportunity to connect with customers is about to heat up indoors.

In this episode, host Michael Shiverdecker shares how Dealers can shift from outdoor sales to indoor environments while keeping engagement high, messaging clear, and displays customer-ready for the holiday rush.

What You’ll Learn in This Episode

• How to transition from outdoor to indoor selling
  Understand where customers are spending time during the holiday season and how to meet them there effectively.
• How to create a successful in-store or event kiosk setup
  Learn what signage, layout, and conversation approach helps spark natural, low-pressure engagement.
• How to position wireless and internet services as holiday-ready essentials
  Show customers how connectivity supports gifting, travel, family time, remote work, and entertainment during the holiday months.

Welcome to The Dealer Download, powered by RS&I.

Artificial intelligence continues to reshape how we connect, communicate, and build digital infrastructure. While much of the AI conversation focuses on software and automation, there is a critical foundation behind it all: reliable, high-speed fiber networks.

In this episode, host Michael Shiverdecker breaks down how AI investments are fueling national network growth across RS&I’s top fiber partners, including AT&T Fiber, Brightspeed Fiber, Quantum Fiber, and Kinetic by Windstream. From expanding service areas to accelerating fiber deployment, AI is helping create the connected future customers and businesses now expect.

And RS&I Authorized Dealers are positioned right at the heart of that momentum.

What You’ll Learn in This Episode

• AI is Accelerating Fiber Expansion

  See how increased demand for cloud services, streaming, smart-home devices, and automated business systems is driving large-scale fiber investment. Faster networks are no longer a luxury. They are becoming the default standard customers require.

• New Service Areas Mean New Business Opportunities

  As fiber providers expand into new regions, local businesses have a chance to grow with them. Learn how RS&I Authorized Dealers can identify fresh territories, reach underserved communities, and unlock new recurring revenue.

• Fiber is the Backbone of the Connected Future

  From smart-home security and telehealth to remote work and online education, reliable fiber Internet enables modern living. Understanding this value helps dealers communicate the long-term benefits customers care about most.

Welcome to The Dealer Download, powered by RS&I.

Artificial intelligence isn’t just reshaping how we communicate—it’s revolutionizing the way alarm monitoring and smart-home security systems protect customers. What was once reactive is now becoming proactive, thanks to AI and next-generation automation.

In this episode, host Michael Shiverdecker explores how AI-driven monitoring is changing the security game, the value-added features customers can’t get enough of, and how RS&I Authorized Dealers can position themselves at the forefront of this transformation.

What You’ll Learn in This Episode

What You’ll Learn in This Episode

• AI Redefining Alarm Monitoring
  See how AI reduces false alarms, improves accuracy, and enables faster response times that give customers peace of mind.

   

• Smarter Smart Homes
  Discover how partner innovations—like package protection through the Vivint Doorbell Camera Pro and motion-tracking with the Vivint Spotlight Camera Pro—turn ordinary monitoring into proactive protection.

   

• Real Value for Customers, Real Margins for Dealers
  Understand how smart-home automation doesn’t just add convenience; it creates tangible value for families and higher profits for you.

   

• Dealer-Ready Strategies
  Get actionable steps to start selling AI-powered monitoring and automation services that meet modern expectations and grow your business.

Welcome to The Dealer Download, powered by RS&I.

Artificial intelligence isn’t just changing the way customers shop—it’s changing who does the shopping. With the rise of Agentic Commerce and new AI-powered browsers like ChatGPT’s Atlas, small businesses face a brand-new race for visibility.

Instead of typing into Google, customers will soon rely on AI assistants to scan offers, compare services, and decide which brands to trust. That means your online presence needs to speak as much to machines as it does to people.

In this episode, host Michael Shiverdecker explores how RS&I Authorized Dealers can get ready for this shift and what practical steps you can take now.

What You’ll Learn in This Episode

• Understand Agentic Commerce
  Learn what it is and why AI assistants are changing the marketing game.
• Prepare for AI-driven shopping
  See how AI browsers will transform the way customers discover and choose businesses.
• Make your business “AI-readable”
  Tips for structuring your website, offers, and online presence so AI tools trust and recommend your brand.
• Practical dealer strategies
  Steps RS&I Authorized Dealers can take today to future-proof visibility across AT&T, DISH, HughesNet, Vivint, Brightspeed Fiber, Kinetic Fiber, Quantum Fiber, and Residential Solar.