RS&I Dealer Download Podcast

The RS&I Dealer Download: “AI is starting to make decisions on its own - here’s what that means for your business”

WRITTEN BY: Michael Shiverdecker
DATE: April 17, 2026 at 7:46 AM

YouTube: Watch Here  Spotify: Listen Here

Welcome to The Dealer Download, powered by RS&I.

Artificial intelligence is evolving beyond a tool that supports decisions. It is beginning to make them. A new category known as “agentic AI” is emerging, where software systems can plan, optimize, and execute actions with minimal human input. This shift is already gaining traction in industries like advertising, where speed, data, and efficiency are critical.

As these systems become more capable, the structure of decision-making across industries is starting to change. Processes that once required human judgment are being automated, streamlined, and accelerated. This introduces new efficiencies, but also new considerations around trust, control, and customer experience.

For Authorized Dealers, this evolution represents a meaningful shift in how business is conducted. As automation increases, expectations around speed, responsiveness, and simplicity will continue to rise.

In this episode of The Dealer Download, we break down what agentic AI is, how it is being used today, and what it means for dealers operating in fiber, wireless, and smart home services.

What You’ll Learn in This Episode

What Agentic AI Is and How It Works

We simplify the concept of agentic AI and explain how it differs from traditional AI tools that only assist with decisions.

Why Industries Like Advertising Are Adopting It First

Advertising relies heavily on data and rapid optimization, making it one of the first industries to adopt automated decision-making systems.

How AI-to-AI Transactions Could Reshape Business

As systems begin interacting with each other, decision-making may shift away from human control toward automated processes.

What Faster Systems Mean for Customer Expectations

Automation increases speed, which raises expectations. Customers begin to expect faster responses and simpler experiences.

Why Trust, Speed, and Simplicity Matter More Than Ever

As technology handles more of the process, human interaction becomes more focused on trust and clarity.



 

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